Terms & Conditions
All products offered for sale are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility
Dispatch and Delivery
Most orders are dispatched within 3 working days, however, at peak times or when stock is limited, delays may occur. You will be advised of any expected delays at the time of ordering.
Our deliveries are dispatched via royal mail or courier and MUST be signed for. These may be delivered anytime between 0800 and 1800. If you cannot arrange a signatory at your preferred address please inform us of an alternative delivery address, such as workplace, etc.
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us within 3 working days, otherwise no claim can be considered.
Returns
A full refund (less postage and packing) will be provided on any item returned to us in the original packaging, unsoiled, within 14 days, for any reason. Alternatively the goods may be exchanged. Refunds or exchanges cannot be made before we receive the returned goods. Returns made after 14 days or soiled goods will not be eligible for refund or exchange.
Please pack carefully to avoid damage and enclose the appropriate return postage and packing fee with goods returned for exchange. It is recommended that you obtain a certificate of postage with adequate insurance from the Post Office/courier if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for returned parcels that are lost or damaged in transit.
POSTAGE RATES
Orders over £250 will be delivered free of charge within the UK.
| UK | £3.95 (takes 2-3 working days) |
| Europe | £10 |
| Rest of World | £25 |